Delete your account and data

How to delete your account

Sign in to the account you want to delete, then press “Delete my account” on this page.

You can also delete your account in the Pully app, from your profile.

Can't sign in? Write to our support from the phone number or email of your account and ask us to delete it: Help

What happens when you delete your account

• Your account is closed right away and you are signed out on all devices.
• Its balance, order history and invited friends stay with the closed account. If you sign in again later (with your phone number, Telegram, Google or Apple), you start with a new, empty account.
• If you signed in with Apple, Pully's access to your Apple ID is revoked.

What we keep, and for how long

Records of your orders and payments (order number, amount, the phone number topped up, date and payment method) are kept for accounting, refunds and fraud prevention, for no longer than 5 years. The closed account stays in our database, switched off, together with these records.

To have your personal details (name, email address and phone number) erased as well, write to our support.

Privacy policy

Delete only some of your data

Without deleting your account, you can change your name and username, and disconnect Google or Apple, in your profile. To have other data removed, such as your email address or order history, write to our support.